At luna8, your privacy is more than a legal obligation — it is a responsibility we take seriously. This document explains in detail how we collect, use, store, and protect your personal data every time you use our platform.
Before reading the full policy, learn about the key principles that shape how we handle your personal data.
All data transmitted between your device and luna8 servers is protected with 256-bit SSL encryption, ensuring your information cannot be intercepted by any third party.
Luna8 never sells, rents, or trades your personal data to advertisers or third parties for marketing purposes without your consent.
You may access, correct, or request deletion of your personal data at any time through your account settings or by contacting our team.
Your data is stored on servers protected by multi-layered security systems, including strict access controls and continuous 24-hour monitoring.
We are always transparent about the types of data we collect and why. No data is collected silently beyond what is stated in this policy.
Luna8's privacy practices align with recognised data protection standards, and we continuously update our procedures in accordance with relevant legal changes.
This Privacy Policy explains how luna8 ("we", "our platform") collects, uses, stores, and discloses personal information provided by you ("user", "member") when using the luna8.app website, the luna8 mobile app, and any related services we offer.
By registering an account, accessing the platform, or using any of our services, you agree to the practices described in this policy. If you do not agree, please stop using the platform and contact us to close your account.
This policy should be read together with the Terms and Conditions us. Both documents together form the complete agreement between you and luna8 regarding the use of the platform.
Luna8 collects several categories of information to provide you with a secure, seamless, and personalized service. Here is a breakdown of the types of data we collect:
| Data Category | Examples of Information | How It Is Collected |
|---|---|---|
| Identity Data | Full name, date of birth, ID card number, selfie photo | Registration form, KYC process |
| Contact Data | Email address, phone number, residential address | Account registration, profile updates |
| Financial Data | Bank account details, e-wallets, transaction records | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Automatically collected during platform use |
| Gaming Data | Betting history, win/loss records, bonus usage | In-platform activity |
| Communication Data | Customer support chat records, sent emails | Interactions with the support team |
We only collect data necessary for the stated purposes. We do not collect sensitive information such as biometric data or health information unless required by law.
The data we collect is used for the following purposes, all of which are directly related to the provision and improvement of luna8 services:
Luna8 does not sell or disclose your personal data to third parties for commercial gain. However, in the course of platform operations, we may share certain data with the following categories of third parties for legitimate reasons:
Every instance of data sharing is limited to the minimum necessary, and all third parties we work with are required to comply with data protection standards equivalent to our own.
Luna8 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:
You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the platform. For more information, please refer to your web browser's help documentation.
The security of your data is our priority. luna8 implements robust technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or accidental disclosure.
Your personal data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Once the retention period expires, data will be securely deleted or anonymised.
In the event of a data breach that affects your rights and freedoms, we will notify you within a reasonable timeframe in accordance with applicable requirements.
As a luna8 platform user, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data we hold about you. This request will be processed within a reasonable timeframe.
If any of your personal data is inaccurate or out of date, you have the right to request a correction through your profile settings or by contacting support.
You may request the deletion of your personal data. Such requests are subject to legal retention requirements that may prevent immediate deletion in certain cases.
You have the right to object to the processing of your data for direct marketing purposes. We will cease such processing upon your request.
You may request your personal data in a machine-readable format for transfer to another service provider where applicable.
In certain circumstances, you may request that we restrict the processing of your data while a dispute is being resolved.
The luna8 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who suspect their child has registered on our platform are urged to contact our support team immediately.
The luna8 platform may contain links or integrations with third-party services such as payment providers and gaming platforms. When you access these third-party services, luna8's privacy policy no longer applies.
We encourage you to read the privacy policy of every third-party platform you use. luna8 is not responsible for the privacy practices of such third parties and has no control over how they collect or use your data.
Luna8 reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to you via in-platform notifications or your registered email at least 7 days before the changes take effect.
The "Updated" date shown at the top of this page indicates when these terms were last modified. We encourage you to review this page periodically to stay informed about how we handle your personal information.
Continued use of the luna8 platform after any changes to the Privacy Policy constitutes your acceptance of the updated version.
If you have any questions, concerns, or complaints regarding how we handle your personal data, we welcome your feedback. Our privacy team is ready to assist through the following channels:
For data protection complaints that cannot be resolved directly with us, you have the right to refer the matter to the relevant authority responsible for data protection in Malaysia.
Luna8 builds trust not just through words, but through concrete actions in protecting every member's data and privacy. Register today and enjoy a safe, responsible gaming experience.